CUSTOMERS WITH ONLINE TICKETS MAY BE ADMITTED SLIGHTLY EARLIER OR LATER THAN THEIR TICKET TIME INDICATES. DEPENDING ON ATTENDANCE WE CANNOT GUARANTEE ADMISSION AT THE EXACT TICKET TIME. PLEASE ARRIVE 5 MINUTES BEFORE YOUR SCHEDULED TIME SLOT.
TICKETS ARE NON-REFUNDABLE, UNLESS WE ARE FORCED TO CLOSE DUE TO CIRCUMSTANCES BEYOND OUR CONTROL. IF WE HAVE TO CLOSE, YOU WILL BE ABLE TO CHOOSE A REFUND OR TO USE YOUR TICKETS AT A LATER DATE.
As Haunted Haven approaches the 2020 season, we understand that this year is very different than previous years. This has been a hard year for businesses everywhere and with government mandates and new health code regulations, it is important to discuss how we as an attraction plan to operate this season.
As of right now we plan to open as scheduled with the following guidelines:
All actors and haunt employees will be wearing masks or face shields at all times.
We understand some of these guidelines may cause an inconvenience, and we thank our customers for complying with our policies. We also understand many haunts and Halloween events are being cancelled. We plan on being open unless state or local government tells us otherwise.
2020 has proven to be scarier than anything we could come up with! But we still have some fun tricks and scares up our sleeves that we hope will help make your year a little more enjoyable.
IF WE HAVE TO CLOSE, YOU WILL BE ABLE TO CHOOSE A REFUND OR TO USE YOUR TICKETS AT A LATER DATE.